Jacqui Norman

"We cannot sing the praises of Britton's highly enough! Estate Agents are a group of people who have a certain negative, urban-legend type reputation and I must say that we have sometimes had experiences that would not disagree with that. HOWEVER, Britton's are the absolute polar opposite, with every person on the team being helpful, friendly, professional and efficient. Six years ago they marketed the house we have just sold - and as purchasers, at that stage, we were delighted and surprised with the friendly and highly professional service they provided. Then we found that it was necessary to move again, and we requested the recommended 3-4 different valuations, including from Britton's. The others gave unrealistically low valuations for our property, given the amount we had spent to improve it. Then Damian from Britton's came and gave a valuation that was exactly what we had thought our house would be worth. In just less than three weeks, and after a couple of other viewings, a buyer was found and we accepted their offer of the full asking price. Viewings are conducted by members of Britton's staff, and I had wondered if this was a good idea as we knew all the details of the property. However my concerns were completely unfounded. Chris or Jodi came to conduct the viewings, and they both completely familiarised themselves with every detail that we had provided. They were so friendly and helpful, and really made the viewings a pleasure, rather than being stressful. Unfortunately the purchase of our new house was less than smooth for a variety of reasons that had nothing to do with Britton's. Although they were not directly involved (If ONLY they had been, the problems would not have arisen!) this was where we then found an entirely new level of "above and beyond the call of duty" service from Britton's. Melanie, Emma, Chris and Jodi were all absolutely wonderful in their support and advice. We really were made to feel that the whole team was there to be our friends as well as to do the job we had asked them to do. An encouraging, supportive and sympathetic phone call from Emma on one particularly black day (when it seemed that our purchase may collapse) was exactly what was needed to give me the strength to press through the week. Eventually all fell into place, exchange and completion happened within two days of each other. Our new home is one that we not are intending to move away from! We have found that "forever home"... BUT if ever we found we had to move there would be no questions, no alternatives, no hesitation - we would use Britton's. If your new home is being marketed by Britton's, you will definitely be grateful to them. If you need to sell your house - you will receive peerless service, from people who will become your friends, if you choose Britton's. Honestly, and after 30 years of buying and selling both home and business buildings I do not say this lightly, why would you go to anyone else? Britton's are by far the best. "