"Hi Mark, I just wanted to say a big 'thank you' to you and your team for the service we have received during the sale process. It was very reassuring from the start that mum would always have someone with her during viewings. We were always kept informed of what was happening and Emma especially was brilliant. Remembering we were the client and not just 'ticking boxes' to get the transaction through. We would have no hesitation in recommending your company if anyone locally was thinking of moving. Don't change the format - it works! "